Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're seeking passionate individuals to provide exceptional support to our community. Enjoy paid training, competitive benefits, and career growth opportunities. No experience necessary—we'll equip you with all the skills needed to thrive in this customer-facing role. Work in a dynamic environment where your contributions directly impact our clients' satisfaction and our company's success.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues using established protocols while maintaining high satisfaction metrics
- Document all interactions accurately in our CRM system for quality assurance
- Collaborate with team members to escalate complex issues and ensure seamless resolution
- Meet performance targets for response time and first-contact resolution rates
- Continuously update product knowledge to provide accurate information
- Identify opportunities to improve customer service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to navigate multiple systems simultaneously with attention to detail
- Basic computer proficiency and typing speed of 35+ WPM
- Flexible schedule availability including evenings and weekends
- Must pass background check and drug screening
- Resilience to handle high-pressure situations with composure