Job Description
Join a Dynamic Team with Paid Training!
We are currently seeking enthusiastic individuals to join our Customer Service team in Minneapolis. We offer a comprehensive Paid Training Program designed to get you up to speed quickly and set you up for long-term success. If you are a night owl looking for a rewarding career in the contact center industry, we want to hear from you.
As a Night Shift Customer Service Representative, you will be the voice of our brand, assisting customers with their inquiries and ensuring their satisfaction. We pride ourselves on a supportive work environment that values growth and integrity.
Responsibilities
- Manage a high volume of inbound and outbound calls and emails during night shifts.
- Resolve customer inquiries, complaints, and technical issues with patience and professionalism.
- Provide accurate information regarding products, services, and account details.
- Document all customer interactions and transactions accurately in our CRM software.
- Collaborate with the support team to identify trends and improve service processes.
- Meet and exceed daily and weekly performance metrics regarding call quality and handle time.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not required for our training program.
- Ability to work flexible night shift schedules, including weekends and holidays.
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal communication, active listening, and problem-solving skills.
- Must be reliable, professional, and able to work independently.