Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals to deliver exceptional experiences while enjoying flexible scheduling. This role is perfect for students, parents, or career changers seeking work-life balance. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while growing your skills in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Collaborate with specialized teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with MS Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Authorized to work in the US without sponsorship