Job Description
Join our award-winning customer experience team in Portland! We're seeking a passionate part-time Customer Service Representative to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a vibrant team culture focused on growth and recognition. Perfect for students or professionals seeking work-life balance without compromising impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training to master product knowledge and service techniques
- Meet KPIs for resolution time, first-contact resolution, and CSAT scores
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with active listening
- Ability to navigate multiple systems while maintaining composure
- Flexible schedule availability including evenings and weekends
- Positive mindset with demonstrated problem-solving aptitude