Job Description
Are you a friendly and motivated teen in Milwaukee looking to kickstart your career? Milwaukee Community Services is seeking enthusiastic Customer Service Representatives to join our dynamic team! This part-time role offers flexible hours perfect for students, hands-on experience in customer interaction, and opportunities for growth. You'll be the face of our organization, providing exceptional support to our diverse community while developing valuable skills that will benefit you for life. Join us in making a difference while building your professional foundation!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve customer issues efficiently using our internal support systems
- Process transactions accurately and maintain detailed records
- Collaborate with team members to ensure seamless service delivery
- Contribute to a positive team environment through active communication
- Adhere to company policies and confidentiality standards
- Identify opportunities for service improvements and share feedback
Qualifications
- Must be 16 years or older and currently enrolled in high school
- Strong communication skills with a clear, friendly speaking voice
- Basic computer proficiency and ability to learn new software quickly
- Excellent problem-solving abilities and patience
- Ability to work flexible hours including evenings and weekends
- Positive attitude and passion for helping others
- Reliable transportation to our downtown Milwaukee location
- No prior experience required – we provide comprehensive training!