Job Description
Join Sacramento Youth Services as a Customer Service Representative and kickstart your career while making a difference! We're seeking motivated teens (16-19) to deliver exceptional service in a supportive environment. Gain real-world experience, develop professional skills, and earn competitive wages with flexible scheduling designed around school commitments. Enjoy a modern workspace, mentorship opportunities, and the chance to build your resume with a community-focused organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining positive relationships
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals and service metrics
Qualifications
- Must be 16-19 years old and authorized to work in the US
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and comfort with multitasking
- Reliable transportation and punctuality
- Positive attitude with a service-first mindset
- Ability to work evenings and weekends (10-20 hrs/week)
- No prior experience required – training provided!