Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. as a Part-Time Customer Service Representative. We're seeking empathetic, tech-savvy individuals to deliver exceptional support to our diverse client base. This role offers flexible scheduling, comprehensive training, and opportunities for growth in a dynamic environment. Perfect for students, career changers, or those seeking work-life balance. Our Oakland-based team values collaboration, innovation, and community impact. Apply today to start your rewarding journey in customer service!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Process transactions, returns, and account modifications with precision
- Document interactions in CRM systems while maintaining compliance standards
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities aligned with customer needs
- Participate in monthly performance reviews and skills development
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Proficiency with CRM platforms (Salesforce/Zendesk) and Microsoft Office
- Exceptional active listening and conflict resolution abilities
- Available for 20-25 hours/week including weekends
- Authorized to work in the United States without sponsorship
- Spanish bilingual skills highly desirable