Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking passionate part-time Customer Service Representatives to deliver exceptional support to our diverse clientele in the vibrant Los Angeles area. This is an immediate-start opportunity offering flexible scheduling and comprehensive training. If you thrive in fast-paced environments and excel at problem-solving, this role is your chance to make a tangible impact while advancing your career in customer experience.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications (email/chat)
- Resolve customer inquiries regarding products/services with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify process improvement opportunities to enhance customer journeys
Qualifications
- 1+ years customer service experience in B2B/B2C environments
- Exceptional verbal/written communication skills in English
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to multitask in high-pressure situations with composure
- Flexibility to work evenings/weekends (minimum 20 hours/week)
- High school diploma or equivalent; college degree preferred
- Passion for continuous learning and self-improvement