Job Description
Join ClientFirst Solutions, a leader in customer experience excellence, as a Part-Time Customer Service Representative. We're seeking passionate individuals to deliver exceptional support to our diverse client base across Georgia and Texas. This role offers flexible hours and a dynamic team environment where your skills make a tangible impact.
As a key member of our support team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our industry-leading satisfaction rates. We provide comprehensive training, competitive compensation, and growth opportunities for dedicated performers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using troubleshooting protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced setting with 95% accuracy
- Strong problem-solving skills and emotional intelligence
- Available to work evenings/weekends (15-25 hrs/week)