Job Description
Join our dynamic team at Oakland Customer Solutions as a Part-Time Customer Service Representative! We're hosting a hiring event for motivated individuals who thrive in fast-paced environments. This role offers flexible hours and the opportunity to make a direct impact on customer satisfaction while growing your professional skills in a supportive atmosphere.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to enhance service quality
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Excellent communication skills with empathetic approach
- Ability to work flexible shifts including evenings and weekends
- Bilingual (English/Spanish) candidates strongly encouraged