Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our high-performing team in Raleigh, NC. In this pivotal role, you will serve as the voice of Apex Digital Solutions, ensuring our clients receive exceptional support and solutions to their inquiries.
Our culture values professional growth, work-life balance, and a collaborative environment. If you excel at problem-solving and building lasting relationships with customers, we want to hear from you.
Why Join Us?
- Competitive salary range of $18 - $24/hour.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (PTO) and holiday pay.
- Opportunities for advancement and professional development.
- Modern, state-of-the-art office located in the heart of Raleigh.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in the internal database.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Proactively suggest solutions and upsell products/services where appropriate.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
Qualifications
- High school diploma or GED required; associate degree or relevant certifications are a plus.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a professional tone.
- Strong computer proficiency, including Microsoft Office Suite and CRM systems (e.g., Salesforce, Zendesk).
- Ability to multitask, prioritize tasks, and work well under pressure.
- Proven ability to de-escalate tense situations and remain calm during peak call volumes.
- Reliable transportation and ability to work a flexible schedule, including evenings and weekends if needed.