Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Tampa! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Our tech-forward environment ensures you're equipped with cutting-edge tools to resolve inquiries efficiently. Perfect for self-motivated professionals seeking growth opportunities in a dynamic remote setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital settings
- High-speed internet and quiet home workspace required
- Florida residency required for tax purposes
- Associate degree or equivalent experience