Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to clients across Cleveland, OH and Georgia. Enjoy the flexibility of working from home while making a real impact on customer satisfaction.
Why Join Us?
- Competitive hourly pay with performance-based bonuses
- Comprehensive paid training and career development
- 100% remote work with flexible scheduling
- Health, dental, and vision benefits (full-time)
- Monthly team-building events and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve escalated issues
- Maintain high customer satisfaction scores (CSAT)
- Proactively identify opportunities for service improvement
- Adhere to SLAs and quality assurance standards
Qualifications
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication abilities
- Proficiency with CRM software (Salesforce experience preferred)
- High-speed internet and quiet home office setup
- Ability to work independently in a remote environment
- Flexibility to work evenings/weekends as needed