Job Description
Join ConnectSphere Solutions as a Remote Customer Service Representative and become the voice of excellence for our valued clients. This immediate-start opportunity offers the flexibility of remote work while serving diverse customers across Atlanta, GA and Illinois. We're seeking empathetic problem-solvers to deliver exceptional support via phone, email, and chat channels. Enjoy a competitive salary, comprehensive benefits package, and career growth in a dynamic, tech-forward environment.
Why Join Us?
• Fully remote position with flexible scheduling
• Paid training and professional development
• Health, dental, and vision insurance
• 401(k) with company match
• Monthly performance bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve product/service issues using CRM systems and knowledge databases
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions and update customer records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving abilities and emotional intelligence
- High-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends
- Associate's degree or equivalent experience required
- Must be authorized to work in the US without sponsorship