Job Description
Join GlobalConnect Solutions as a Customer Service Representative in our upcoming remote hiring event! We're seeking empathetic professionals to deliver exceptional support to clients across Denver, CO, and Ohio. Enjoy a fully remote role with flexible hours, competitive benefits, and career growth opportunities. Perfect for tech-savvy individuals passionate about customer excellence!
Why Join Us?
- 100% remote work environment
- Comprehensive health & wellness package
- Professional development stipend
- Employee referral bonuses
- Quarterly performance incentives
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to troubleshoot complex issues
- Upsell products/services based on customer needs
- Adhere to SLAs and quality assurance standards
- Participate in bi-weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- High-speed home internet access and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Passion for technology and continuous learning