Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're hosting exclusive hiring events for dynamic professionals in Jacksonville, FL and New York, NY to fill 100% remote positions. Enjoy flexible hours, comprehensive benefits, and career growth opportunities while delivering exceptional service to Fortune 500 clients.
Why Global Connect Solutions?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions and maintain accurate records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve complex issues
- Participate in continuous improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and empathy skills
- Proficient with CRM systems (Salesforce, Zendesk)
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet connection
- Ability to work independently in remote environment
- Available to work flexible shifts including evenings/weekends