Customer Service Representative (Remote - Houston, TX)

Are you passionate about solving problems and making a difference? Apex Global Support is looking for a driven Customer Service Representative to join our elite remote team based in Houston, Texas. We are committed to providing exceptional service to our clients, and we need a dedicated professional to help us maintain that standard.

In this role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a supportive, inclusive work environment where your contributions are recognized and rewarded.

What You Will Do:

• Manage incoming customer communications via phone, email, and live chat with a focus on speed and accuracy.
• Diagnose customer issues and provide accurate, timely resolutions to ensure high customer satisfaction.
• Document all interactions and account details within our CRM system.
• Identify trends in customer feedback to help improve our products and services.
• Collaborate with cross-functional teams to address complex account issues.
• Maintain a professional, empathetic demeanor in every interaction.

Requirements:

• High school diploma or GED required; Associate's degree or equivalent experience preferred.
• Previous experience in customer service, call center, or technical support is a plus.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and CRM software.
• Must have a reliable high-speed internet connection and a quiet workspace.
• Ability to work full-time hours, including evenings and weekends as needed.