Job Description
Welcome to Horizon Support Group, where we are dedicated to delivering exceptional customer experiences from the comfort of your home. We are currently seeking passionate Local Customer Service Representatives to join our expanding Work From Home team. Whether you are entering the workforce for the first time or looking to transition into a remote career, we provide the training and support you need to succeed.
As a member of our team, you will be the friendly voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a positive experience. We value empathy, patience, and a willingness to learn.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently while adhering to company policies and procedures.
- Accurately document customer interactions and account information in our CRM systems.
- Assist customers with product navigation, account setup, and technical troubleshooting.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Collaborate with team leads and other departments to resolve complex customer issues.
- Participate in daily training sessions and performance coaching to improve service quality.
Qualifications
- High school diploma or equivalent (GED) required.
- Must have a dedicated home office setup with a high-speed internet connection and a quiet environment.
- Excellent verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- A strong desire to help others and a patient, empathetic attitude.
- Ability to work flexible hours, including evenings and weekends as needed.
- No prior customer service experience required; full training is provided.