Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Raleigh, NC! We're urgently hiring dedicated professionals to deliver exceptional support experiences from the comfort of your home office. This full-time role offers competitive pay, comprehensive benefits, and flexible scheduling. If you're passionate about problem-solving and thrive in virtual environments, we want you on our team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to contribute to business growth
Qualifications
- 1+ years of customer service experience in remote or virtual environments
- Exceptional communication and active listening skills
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- High-speed internet connection and dedicated home office space
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends as needed
- High school diploma or equivalent (Bachelor's preferred)