Job Description
Join PayFast Solutions Inc. as a Customer Service Representative and enjoy the freedom of remote work with daily pay! We're seeking compassionate professionals to deliver exceptional support to our clients across Sacramento, CA, and North Carolina. No commute, flexible schedule, and immediate payment processing through our proprietary payroll system. Grow your career while making a real impact in our dynamic team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Identify opportunities for process improvements
- Maintain detailed knowledge of company products/services
Qualifications
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including weekends
- Type 40+ WPM with strong attention to detail
- High school diploma or equivalent (college preferred)