Job Description
Join our award-winning team as a Remote Customer Service Representative in Memphis, TN! We're urgently hiring empathetic professionals to deliver exceptional support experiences. Enjoy a flexible remote work environment while making a tangible impact on customer satisfaction. Our comprehensive benefits package includes health insurance, paid training, and career advancement opportunities.
As a key member of our customer success team, you'll resolve inquiries, build relationships, and contribute to our industry-leading NPS scores. We provide all necessary equipment and a supportive virtual workspace. If you thrive in dynamic environments and prioritize customer needs, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and CSAT
- Identify opportunities to improve customer experiences
- Participate in ongoing training and process improvements
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High-speed internet connection and quiet home office
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Passion for helping others and positive attitude