Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and enjoy the flexibility of working from home with weekly pay! We're seeking empathetic professionals to deliver exceptional support to our Ohio and Pennsylvania communities. As a key member of our team, you'll resolve inquiries efficiently while building lasting customer relationships. Our comprehensive training program ensures your success, and we offer competitive benefits including health insurance and retirement plans. Experience the perfect blend of professional growth and work-life balance with our award-winning support team.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Ohio/Pennsylvania clients
- Resolve billing, technical, and service inquiries with empathy and accuracy
- Document interactions in CRM systems while maintaining compliance standards
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience in high-volume environments
- Strong verbal/written communication skills with professional phone etiquette
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- High-speed internet and quiet home office setup
- Ability to work flexible schedules including evenings/weekends
- Ohio or Pennsylvania residency required for local service alignment
- Typing speed of 40+ WPM with strong attention to detail