Job Description
Welcome to Pacific Support Solutions, where we are redefining customer experience in San Diego. We are currently looking for a dedicated Customer Service Representative to join our dynamic team. If you are passionate about helping people and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and advancement.
- Supportive and collaborative company culture.
We are looking for a proactive individual to represent our brand and ensure our clients receive the top-tier service they deserve.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and accurate records of all customer interactions in our CRM database.
- Identify opportunities to upsell products and services to meet sales targets.
- Collaborate with internal teams to ensure timely resolution of complex issues.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving abilities and a customer-first mindset.
- Bilingual (English/Spanish) is a plus but not required.