Job Description
Are you a people-person with a knack for solving complex problems? Apex Tech Support is looking for a highly motivated Customer Service Representative to join our award-winning team in San Jose, CA. In this role, you will be the first point of contact for our valued clients, ensuring they receive world-class support and solutions.
We pride ourselves on a culture of excellence, continuous learning, and a supportive work environment. If you are passionate about helping others and want to grow your career in a cutting-edge tech environment, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($22-$28/hr)
- Comprehensive health, dental, and vision insurance
- Generous paid time off and holiday package
- Professional development and certification reimbursement
- Modern office amenities in the heart of San Jose
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution and empathy.
- Troubleshoot technical issues and guide customers through step-by-step solutions to restore service.
- Maintain accurate and up-to-date records of all customer interactions, transactions, and complaints in our CRM system.
- Collaborate closely with the product and technical teams to escalate complex issues and provide feedback on common customer pain points.
- Identify opportunities to upsell products or services and educate customers on the full value of our solutions.
- Adhere to all company policies, service level agreements (SLAs), and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree or technical certification is a plus.
- Minimum of 1-2 years of experience in customer service, technical support, or a related field.
- Proficiency with CRM software (Salesforce, Zendesk, or similar platforms).
- Strong verbal and written communication skills with the ability to simplify complex technical jargon.
- Ability to work independently and manage time effectively in a fast-paced, high-volume environment.
- Basic knowledge of computer systems, operating software, and internet troubleshooting.
- A positive attitude and a genuine desire to help customers succeed.