Job Description
Launch your career with TechSolutions Inc., a leading tech innovator in San Jose! We're seeking energetic and tech-savvy Customer Service Representatives to join our dynamic team. Perfect for students seeking flexible after-school hours, this role offers hands-on experience in client relations, problem-solving, and digital communication tools. Enjoy competitive pay, free training, and opportunities for advancement within our fast-growing company.
Responsibilities
- Respond to customer inquiries via chat, email, and phone with professionalism and empathy
- Troubleshoot technical issues and provide clear step-by-step solutions
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive brand representation across all customer touchpoints
Qualifications
- Must be 16-19 years old with valid work permit
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Comfortable using digital tools (CRM software, chat platforms)
- Availability for 15-25 hours/week after school hours
- No prior experience required – we provide comprehensive training