Job Description
Launch your career in customer service with YouthConnect Solutions – Raleigh's top employer for teen professionals! We're seeking energetic high school students and recent graduates to join our dynamic support team. Gain real-world experience while developing communication and problem-solving skills in a modern, flexible environment. Enjoy competitive pay, student-friendly scheduling, and mentorship opportunities designed to help you thrive. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues using our knowledge base and escalation protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Maintain positive brand representation in all communications
- Complete product training modules to stay updated on offerings
- Adhere to company policies while providing exceptional support
Qualifications
- Currently enrolled in high school or recent graduate (within 6 months)
- Strong verbal communication and active listening skills
- Basic computer proficiency (email, browsers, data entry)
- Ability to work 15-25 hours weekly with flexible scheduling
- Positive attitude and willingness to learn new technologies
- Reliable transportation to our Raleigh office
- Must be 16+ years old to apply
- Experience with social media is a plus