Job Description
Join YouthConnect Inc.'s dynamic team as a Customer Service Representative and kickstart your career journey! We're seeking energetic teens passionate about helping others and building professional skills. Perfect for students seeking flexible schedules that fit around school activities, this role offers paid training, mentorship, and real-world experience in a supportive environment. Develop communication, problem-solving, and teamwork skills while serving diverse clients across Minneapolis. Enjoy competitive pay, advancement opportunities, and a workplace that celebrates young talent.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using internal tools and resources
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to enhance product knowledge and soft skills
- Maintain a positive attitude during high-volume periods
- Support seasonal projects and promotional campaigns
Qualifications
- Must be 16-19 years old and enrolled in high school or recent graduate
- Exceptional verbal communication and active listening skills
- Basic computer proficiency and ability to learn new software quickly
- Strong problem-solving abilities and patience when handling challenges
- Reliable transportation to our Minneapolis location
- Flexible availability including evenings and weekends
- Positive attitude and willingness to learn in a fast-paced environment
- No prior experience required – training provided!