Job Description
Join Oakland Youth Connect's dynamic team as a Customer Service Representative! We're seeking motivated teens aged 16-19 to provide exceptional support while building real-world skills. Enjoy flexible after-school/weekend shifts, paid training, and a fun, inclusive environment where your voice matters. Perfect for first-time job seekers looking to launch their career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using our modern CRM system
- Document interactions accurately in our database
- Collaborate with team members to improve service quality
- Participate in ongoing skill development workshops
- Maintain positive brand representation at all times
Qualifications
- Must be 16-19 years old (high school students welcome)
- Strong communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation to our downtown Oakland location
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and eagerness to learn
- No prior experience required - we train!