Job Description
Join our vibrant team at Urban Connect Solutions as a Customer Service Representative! We're seeking energetic and tech-savvy teens in Boston to deliver exceptional support while gaining valuable real-world experience. This flexible part-time role offers competitive pay, training, and a fun, inclusive environment perfect for building your professional skills. No prior experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and patience
- Assist with order processing, returns, and product information
- Collaborate with team members to resolve complex issues
- Maintain accurate customer records in our CRM system
- Contribute ideas to improve customer experience
- Adhere to company policies and data security protocols
Qualifications
- Must be 16+ years old and authorized to work in the US
- High school student or recent graduate preferred
- Strong communication skills and positive attitude
- Basic computer literacy and comfort with multitasking
- Ability to work evenings and weekends (15-20 hours/week)
- Reliable transportation to our downtown Boston location
- Eagerness to learn and grow in a supportive setting