Job Description
Join our dynamic team at Urban Youth Services and kickstart your career in customer service! We're seeking motivated teens aged 16-18 to provide exceptional support to our diverse clientele. This role offers flexible scheduling, paid training, and real-world experience that looks amazing on college applications. Develop valuable communication and problem-solving skills while earning competitive wages in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Maintain positive brand image through every customer touchpoint
- Participate in weekly skill-building workshops
- Adhere to all data privacy and security protocols
Qualifications
- Must be 16-18 years old and authorized to work in the US
- High school student or recent graduate preferred
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Availability for weekday evenings and weekend shifts
- Positive attitude with genuine desire to help others
- Ability to work in a fast-paced team environment
- No prior experience necessary - training provided!