Job Description
Are you a teen ready to kickstart your career? Philly Connect Solutions is seeking energetic Customer Service Representatives for our dynamic teen program! Gain real-world experience while earning competitive pay in a supportive environment. Perfect for students seeking flexible hours around school schedules.
This role offers hands-on training in communication, problem-solving, and digital tools – skills that will boost your resume for future opportunities. Join our diverse team where your voice matters and make a positive impact on our community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve issues using our CRM system and knowledge base
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in weekly skill-building workshops
- Represent our brand values with every customer interaction
- Adhere to data security protocols and confidentiality standards
Qualifications
- Must be 16-19 years old and enrolled in high school or recent graduate
- Strong written and verbal communication skills
- Basic computer proficiency (email, browsers, document editing)
- Ability to work 15-20 hours weekly with flexible scheduling
- Positive attitude and eagerness to learn new technologies
- Philadelphia resident or easy access to public transit
- Valid work permit if under 18