Job Description
Launch your career with DC Youth Connect! We're seeking enthusiastic teens aged 16-19 to join our award-winning customer service team. Gain real-world experience while earning competitive pay and building your resume. Enjoy flexible scheduling around school hours, mentorship from industry professionals, and opportunities for advancement. Our supportive environment celebrates growth and learningâperfect for your first professional step!
Responsibilities
- Deliver exceptional phone and digital support to diverse clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Participate in bi-weekly skills workshops
- Maintain professional conduct in all client interactions
- Contribute to team goals and service metrics
Qualifications
- Must be 16-19 years old and enrolled in DC-area school
- Strong communication skills (written & verbal)
- Basic computer proficiency with MS Office
- Ability to work 15-20 hours weekly
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown DC office
- No prior experience requiredâtraining provided!