Job Description
Join our dynamic team at YouthFirst Careers and kickstart your professional journey! We're seeking enthusiastic teens in Louisville to deliver exceptional customer experiences while building valuable real-world skills. This flexible part-time role offers mentorship, competitive pay, and a supportive environment perfect for students balancing school and work. Learn communication, problem-solving, and teamwork while making a positive impact on our community.
Responsibilities
- Provide friendly, professional assistance to customers via phone, email, and chat
- Resolve inquiries efficiently using our knowledge base and team resources
- Document interactions accurately in our CRM system
- Collaborate with peers to improve service processes
- Maintain positive brand representation in all customer interactions
- Participate in ongoing training sessions to enhance skills
- Support special projects and seasonal initiatives as needed
Qualifications
- Must be 16-19 years old and enrolled in high school
- Strong communication and active listening skills
- Ability to work 15-25 hours weekly (evenings/weekends)
- Basic computer proficiency and internet access
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Louisville hub
- Passion for helping others and representing brands professionally