Job Description
Launch your career with KC Youth Services Inc.! We're seeking motivated teens in Kansas City to join our dynamic Customer Service team. Gain real-world experience while developing essential communication and problem-solving skills in a supportive environment. Perfect for students seeking flexible hours after school or during weekends. Enjoy competitive pay, mentorship opportunities, and a chance to build your resume while serving our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing and service issues efficiently using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex customer concerns
- Provide product information and support to enhance customer satisfaction
- Participate in ongoing training to improve service skills
- Uphold company values and maintain a positive brand image
Qualifications
- Must be 16-19 years old and enrolled in high school or college
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and ability to learn software quickly
- Reliable transportation and punctual attendance
- Ability to work 15-25 hours per week including evenings/weekends
- Positive attitude and willingness to learn new skills
- Previous customer service experience preferred but not required