Job Description
Are you a motivated high school student looking to launch your career? Wichita Connect Solutions is looking for energetic and responsible individuals to join our Call Center team. This is the perfect opportunity to gain professional experience, develop essential soft skills, and earn a competitive wage while balancing your education.
We pride ourselves on being a supportive environment where teens can thrive. You will be the friendly voice that our customers rely on, helping them solve problems and navigate our services with ease.
Why Join Us?
- Flexible scheduling to fit your school schedule.
- On-the-job training and mentorship from experienced professionals.
- A positive and inclusive workplace culture.
Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Assist customers with inquiries regarding products, services, and account details.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Document all customer interactions accurately in the CRM database.
- Identify opportunities to up-sell or cross-sell relevant services.
- Collaborate with the team to maintain high service standards and quality metrics.
- Adhere to all company policies and call center protocols.
Qualifications
- Must be at least 16 years old.
- Currently enrolled in High School or recently graduated.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable internet connection (required for remote/hybrid options).
- Ability to remain calm and patient in fast-paced environments.
- Willingness to work flexible shifts, including evenings and weekends.