Job Description
Join our dynamic team at Wichita Youth Services and kickstart your career in customer service! We're seeking motivated teens aged 16+ to deliver exceptional support to our clients. This flexible part-time role offers valuable real-world experience while developing your communication and problem-solving skills. Perfect for students looking to build their resume and earn competitive wages in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge
- Maintain a positive and patient demeanor during high-volume periods
Qualifications
- Must be 16 years or older with high school enrollment or recent graduation
- Excellent verbal and written communication skills
- Strong computer proficiency and typing ability (35+ WPM)
- Ability to work evenings/weekends (15-20 hours/week)
- Problem-solving mindset and attention to detail
- Reliable transportation to our downtown Wichita office
- No prior experience required - training provided!