Job Description
Join our dynamic team as a Customer Service Representative in Baltimore! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities to enhance customer experiences
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficient with CRM software and MS Office
- Positive attitude and resilience under pressure
- Availability for flexible shifts (including weekends)