Job Description
Join our dynamic team as a Local Customer Service Representative in Long Beach, CA! We're urgently seeking passionate individuals to deliver exceptional customer experiences for our growing client base. This is an immediate-start opportunity offering competitive pay, comprehensive benefits, and career growth potential. Work in a supportive environment where your contributions directly impact customer satisfaction and business success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using empathy and problem-solving skills
- Process orders, returns, and account modifications accurately
- Collaborate with support teams to resolve complex issues
- Document interactions in CRM system with precision
- Meet/exceed performance metrics for response time and resolution
- Provide feedback to improve service processes
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset
- Flexibility to work weekends/holidays as needed
- Must pass background check and drug screening