Job Description
Join Our Dynamic Team as a Customer Service Representative! We're urgently hiring dedicated professionals to deliver exceptional customer experiences from the comfort of your home. At Customer Support Solutions Inc., we value empathy, efficiency, and growth. Enjoy competitive pay, comprehensive training, and a supportive remote environment. Be part of a company that invests in your success while serving diverse clients across Wichita and New York.
Why Apply?
- 100% remote work flexibility
- Health, dental, and vision benefits
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and accuracy
- Document interactions in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Identify opportunities to improve customer journeys
- Adhere to compliance and security protocols
- Train on new products/services quarterly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Reliable high-speed internet and quiet workspace
- Must reside in Wichita, KS or New York state