Job Description
Join our award-winning call center team in Cleveland and make an immediate impact! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment with rapid career advancement opportunities.
Why Join Us?
• Immediate start with paid training
• Health insurance, 401k, and paid time off
• Performance-based bonuses and recognition programs
• Modern downtown location with free parking
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in compliance with PCI-DSS standards
- Collaborate with team leads to improve service processes
- Participate in weekly coaching sessions for skill development
- Adhere to strict confidentiality and data security protocols
Qualifications
- Minimum 1 year customer service experience in call center environment
- Typing speed of 40+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite and cloud-based platforms
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent (college degree preferred)
- Valid US work authorization and background clearance