Job Description
Join our award-winning customer experience team as a Part-Time Chat Support Specialist in Seattle! We're seeking tech-savvy communicators to deliver exceptional virtual support with comprehensive paid training included. This hybrid role blends remote flexibility with in-person collaboration at our downtown Seattle hub, offering growth into full-time positions and competitive benefits.
Why TechFlow? We invest in our people with industry-leading training programs, flexible scheduling, and a culture that values work-life balance. Perfect for students, career-changers, or professionals seeking supplemental income!
Responsibilities
- Deliver real-time chat support to resolve technical inquiries and customer issues
- Collaborate with cross-functional teams using ticketing systems and CRM tools
- Document interactions and contribute to knowledge base improvements
- Maintain customer satisfaction scores above 95% through empathetic communication
- Participate in bi-weekly training sessions to enhance product knowledge
- Identify trends and escalate complex issues to senior specialists
- Support seasonal campaigns during peak demand periods
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 40 WPM typing speed with exceptional grammar skills
- Proficiency in CRM software (Zendesk/Salesforce) and chat platforms
- Strong problem-solving abilities with attention to detail
- Customer service experience (retail, tech, or hospitality a plus)
- Ability to work 20-25 hours/week across weekdays/evenings
- Authorization to work in the United States