Job Description
Join PeakConnect Solutions' dynamic call center team in Colorado Springs! We're hosting a hiring event for motivated individuals seeking a rewarding career in customer service—no experience required. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment. Our state-of-the-art facility offers flexible schedules and a collaborative culture focused on your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training programs to enhance skills
- Collaborate with team members to achieve department goals
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and customer-focused mindset
- Reliable transportation to our Academy Blvd location
- Must be available for evening/weekend shifts as needed