Job Description
Join Omaha Connect Solutions as a Remote Night Shift Customer Service Representative and become the voice of excellence for our clients. This fully remote position offers the flexibility to work from home while delivering exceptional customer support during evening hours. We provide comprehensive training, state-of-the-art technology, and a supportive team environment focused on your growth.
Why You'll Love Working With Us: Competitive pay, performance bonuses, comprehensive health benefits, and 24/7 technical support. As a night shift specialist, you'll enjoy a quieter work environment and unique career advancement opportunities within our Omaha-based team.
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve complex customer issues using CRM tools and escalation protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to resolve technical billing or product inquiries
- Meet/exceed performance metrics including CSAT scores and first-contact resolution
- Proactively identify process improvements and share customer feedback
- Adhere to strict compliance standards and data security protocols
Qualifications
- Minimum 1 year customer service experience in remote or call center environment
- Exceptional communication skills with clear, neutral English proficiency
- Strong problem-solving abilities and conflict resolution techniques
- Proficient in CRM systems (Salesforce preferred) and Microsoft Office Suite
- High-speed home internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space free from distractions
- Ability to work independently with minimal supervision during night hours
- Flexibility to work weekends and holidays as required