Job Description
Join our award-winning customer service team in Jacksonville, FL! We're urgently hiring dedicated Customer Service Representatives with paid training to deliver exceptional support experiences. This is your opportunity to launch a rewarding career in a dynamic, fast-paced environment with growth opportunities. Our comprehensive training program ensures you'll master all systems and protocols while earning competitive pay. Apply today and become part of a company that values your professional development and customer-centric mindset.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Identify upsell opportunities for premium services
- Maintain detailed knowledge of product offerings and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations
- Passion for helping others and continuous learning