Job Description
Join our dynamic team as a Customer Service Representative with an immediate start opportunity! We're seeking motivated individuals to provide exceptional support during weekend shifts in Columbus, OH. This full-time role offers competitive pay, flexible scheduling, and the chance to make a real impact on customer satisfaction. If you're a problem-solver with excellent communication skills and ready to hit the ground running, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality tracking
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for call handling and resolution times
- Contribute to process improvements through feedback and suggestions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong verbal/written communication and conflict resolution skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during weekend shifts (Sat/Sun 8am-8pm)
- Typing speed of 40+ WPM with high accuracy
- Positive attitude and adaptability to changing priorities