Job Description
Join our award-winning team as a Customer Service Representative and become the voice of our brand! We're seeking dedicated weekend warriors to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and a dynamic work environment. This role offers the perfect blend of work-life balance with Saturday/Sunday shifts (10 AM - 6 PM), plus opportunities for growth into leadership positions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Contribute to process improvements through feedback and innovation
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with neutral or clear accent
- Ability to thrive in fast-paced weekend schedules with minimal supervision
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Spanish fluency a significant plus (bilingual bonus available)