Job Description
Join our dynamic team as a Weekend Customer Service Representative at Oakland Customer Solutions! We're seeking energetic professionals to deliver exceptional support during high-demand weekend shifts. This role is perfect for individuals who thrive in fast-paced environments and are passionate about creating positive customer experiences. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive workplace culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through continuous training updates
- Meet/exceed performance metrics for call quality and resolution time
- Contribute to weekend team success through proactive support
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C or B2B environment
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-volume settings
- Flexibility to work Saturdays and Sundays (6am-6pm shifts)
- Problem-solving mindset with conflict resolution abilities
- Reliable transportation to our Oakland, OH location