Job Description
Join Nexus Solutions Group's exclusive hiring event for passionate Customer Service Representatives! We're seeking dedicated professionals to deliver exceptional support during weekend shifts in Denver, CO. This is your opportunity to launch a rewarding career with a company that invests in your growth while serving diverse communities. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and first-call resolution rates
- Proactively identify opportunities to improve customer experience
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Exceptional communication skills with neutral/positive phone demeanor
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college degree preferred
- Flexibility to work Saturdays and Sundays (10 AM - 6 PM)
- Basic technical troubleshooting knowledge