Job Description
Join our dynamic team as a Weekend Customer Service Representative at Peak Performance Solutions! We're seeking energetic individuals to deliver exceptional customer experiences during peak weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and are passionate about helping others, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives for weekend operations
Qualifications
- 1+ years customer service experience in call center or retail environment
- Proficient with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution skills
- Strong typing ability (40+ WPM) and multitasking aptitude
- Weekend availability (Saturday/Sunday shifts required)
- High school diploma or equivalent; college coursework preferred