Job Description
Join our award-winning customer service team in Long Beach and enjoy weekly pay! ConnectCare Solutions is seeking passionate individuals to deliver exceptional support to clients across healthcare and retail sectors. We offer a dynamic, team-oriented environment with competitive compensation and growth opportunities. As a locally trusted partner, we prioritize work-life balance and recognize your contributions with consistent paychecks every Friday. No weekends required!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (average handle time, first-call resolution)
- Document interactions accurately in compliance with HIPAA/regulatory standards
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication skills with clear articulation
- Proficiency in Windows OS and CRM software (e.g., Salesforce)
- Ability to type 35+ WPM with 95% accuracy
- Flexible schedule availability including evenings
- Background check and drug screen required